Twilio Call Answered

Overview

·Event key:

twilio.call_answered

This event fires when an inbound call routed through Funnel's telephony integration is answered by an agent. Use it to log call activity in an external CRM or call-tracking system, or to correlate phone contact with a specific property and agent.

When This Event Triggers

This event fires when an agent answers an inbound call that was routed through Funnel's Twilio-based telephony integration. It does not fire for calls that go unanswered, voicemail, or outbound calls.

Event Payload

Example payloadJSON200 · application/json

{
  "id": "8cc87045-aaaa-4a16-a882-454044e6762a",
  "event": "twilio.call_answered",
  "timestamp": "2024-10-09T13:49:31.658518+00:00",
  "data": {
    "call_from": "+15551234567",
    "agent_extension": "jane.doe@example.com",
    "call_to_property_name": "The Grandview Apartments"
  }
}